Training
Training is an essential aid to increasing ongoing learning and personnel development. ICCM’s Training Portfolio for 2011 has been designed to deliver key skills to enable delegates to increase their knowledge of the ICCM’s solutions set.
All of ICCM’s training courses are delivered by professional and experienced trainers and consultants, utilising their own practical hands on experiences, enabling organisations to gain maximum benefit from the training development.
Course Availability & Module Description: 
Public Training
Service Desk Product Training
- e-Service Desk Agent Portal Administration
- e-Service Desk Self-Service Portal Administration
- e-Service Desk Process Workshop
OpenText Product Training
Reports Training
Personal Development
Onsite Training
Product Development
- e-Service Desk User Training
- e-Service Desk Train the Trainer
- e-Service Desk Administration Training
Personal Development
- ITIL Awareness with e-Service Desk alignment
- ITIL v3 Foundation Course
- ITIL v3 Managers Course
- ITIL v3 Practitioners Course
How to Book
If you would like further information on any of our training courses or you would like to book onto a course, please do not hesitate to contact our Training department on 01666 828600 – Option 3 General Enquiries. Or email: info@iccm.co.uk