Manufacturing
e-Service Desk Working in Manufacturing
ICCM's Service Management Solution, e-Service Desk has been chosen by a number of manufacturing companies including: King Sturge, Try Group Services, NHBC and DORMA to name just a few.
Within manufacturing organisations, communication is paramount in making sure the operation runs effectively and without mistakes. Mistakes in this sector can become very costly and when they happen, bottlenecks can be caused and value-producing production can draw to a stand-still.
IT problems can often be the root cause for bottlenecks, and manufacturing organisations must ensure that IT services have the ability to identify and prioritise problems as and when they occur. They must also be able to identify IT problem trends in order to implement corrective actions. ICCM's Service Management solution, e-Service Desk can help manufacturing organisation do just that, by providing a centralised Service Desk that enables organisation to easily track and identify IT problem patterns, as well as the ability to assess and prioritise incident calls.
See for yourself and hear what our manufacturing customers have to say:
"By driving all the support team's workload through the centralised e-Service Desk web portal, we can also more easily track who is doing what and monitor service levels to ensure that work is spread fairly across the team - the stats e-Service Desk produces are very useful. This means in turn that everyone has the potential for time to be freed up, to enable them to concentrate on value-producing new products." 