ICCM e-Service Desk enables organisations to focus their energy and resources on delivering world class services at the optimum cost, resulting in greater economic value add to the enterprise through efficiency gains in employee productivity, improvements in managing the IT asset estate and increasing level of services IT offers to the business. 

This is accomplished by the automation of processes and tasks providing the core engine, reporting and dashboards tools. e-Service Desk is the core solution from ICCM and provides ITIL V3 Service Operations, Transition and Service Design lifecycle stages.

Standard ICCM e-Service Desk Modules:

• Incident Management
• Problem Management
• Knowledge Management
• Request & Service Fulfillment
• Change Management
• Release & Deployment Management
• Configuration Management
• Major Incident Management
• Resource Management
• Task Management
• Service Catalogue (Includes SLM, SPM)
• Survey Management
• Enquiry Management
• Reporting Suite
• Workdesk
• Loan Pool Booking
• WebParts Interface
• Mail Server