e-Service Desk Enhanced
e-Service Desk Enhanced Modules: • Continual Service Improvement 
e-Service Desk Enhanced provides the IT Service Manager greater flexibility and extends pre-built functionality by providing Service Strategy, Design and Continual Service Improvement processes. These processes allow enhanced Configuration Management Systems (CMS), Event Management and Continual Service Improvement for more comprehensive functionality.
• Availability Management
• Capacity Management
• Event Management
• Access Management
• Financial Management
• Information Security Management
• IT Service Continuity Management
• Supplier Management
• Visual Service Desk
• Product & Services (PaS)