e-Portal

Through ICCM’s e-Portal the Service Desk can deliver greater access to its operational services driven by end user interaction through this self-service portal. The e-Portal will log, manage and update operational requests via the organisations Web or Intranet site. This ensures end users have a single access point for relevant business requests arising from request tracking & logging calls, through to approval tracking, SLA adherence and access to existing self-help logs. End users have a single access point that adds relevance to their working day covering operational IT and administrative functions.