Business Process Management (BPM)

Business Process Management (BPM) is not a new concept; it is an established, proven discipline that combines a focus on business process with an integrated set of specialised software tools to deliver real results to help individuals build a business case to justify the investment of time, resources and money. It strives to consistently and continuously improve innovation and flexibility from the design, analysis and definition to execution, monitoring and optimising the business processes.

By combining BPM concepts and technologies with Service Management and ITIL®, as done by ICCM’s e-Service Desk, it enables the business to drive down the cost and complexity of process management for IT, Operations, HR and facilities etc. by delivering the capability of providing continual service improvement.  Unlike legacy IT Service Management solutions ICCM’s e-Service Desk forces people to think in terms of the business, customer and process first rather than starting with the technology - building the solution around the business, rather than around the IT vendor.
    

OpenText BPM® Customers

Existing OpenText Customers can enable IT Service Management Excellence through their current Business Process Management technology.

World-class BPM technology is leveraged for documenting, analysing, managing and improving business processes. Unfortunately, IT processes are often overlooked, yet BPM technologies such as OpenText, can be leveraged to better manage and optimise IT processes, provide automation and bottleneck reduction, shortening value runways and accelerating any IT Service Management initiatives.

By combining the solutions of OpenText and ICCM, based on ITIL® v3 for IT Service Management, you can expect to experience the same value to IT service management processes as you have for business processes for some time.

The synergy of ITIL® and BPM is one that is long overdue.