ICCM Webinar - Digital Made Easy – the Arts Alliance Story

Hear how ICCM's customer Arts Alliance Media (AAM) is utilising ICCM’s e-Service Desk, to support multiple ticket entry points on their Service Desk across a number of different locations.

Description

With e-Service Desk, which is underpinned by Metastorm’s Business Process Management (BPM) technology, they have mapped their IT Service Desk processes in alignment with their business requirements. In addition, they have been able to modify these processes internally on demand to make sure they are and exact fit with their other in-house databases and systems.

ICCM's e-service desk using Metastorm BPM is an extremely powerful tool, enabling AAM to:

– Integrate with other systems using flags and SQL database views
– Create and edit BPM procedures so as to tailor the system to business needs
– Configure the interface for corporate branding and local languages

About Art Alliance Media
Arts Alliance Media (AAM) was founded in 2003 and is based in London, Paris and Amsterdam. Nowadays, the company is Europe's leading provider of digital cinema technology, content and deployment, dedicated to building the largest digital cinema delivery network in Europe, and to supplying digital content - films, alternative programming and live events.

Presenter

Richard Hill, Director of Technology Strategy, Arts Alliance Media (AAM)

Richard is responsible for the development of software solutions to enable AAM's deployment of digital cinema equipment across Europe. Prior to this he led the MIS team at online DVD rental firm LOVEFiLM.