ICCM are Service Management specialists delivering technology solutions, consultancy and training to a diverse range of small, medium and enterprise wide, UK, European and Global organisations.
ICCM is a leader in delivering Service Management software, ITIL® V2 & V3 training and consultancy to an established global client base. e-Service Desk, built upon the Metastorm BPM™ platform, is PinkVerify™ Service Support Enhanced, proving compatibility and pedigree for organisations seeking to align their business with industry best practice.
e-Service Desk has been developed around the ITIL® and ISO 20000 frameworks, achieving verification for the globally recognised PinkVerify™ standard, proving compatibility and pedigree for organisations seeking to align their business with industry best practice.
e-Service Desk is a highly functional and flexible modular solution recognised for its process enabled design. Highly compatible with other business critical technologies, e-Service Desk can be integrated to deliver a range of applications including the provision of mobile solutions through BlackBerry™ mobile devices.
